Watch the 2017 Highlight Video


SEPTEMBER 11-13, 2017, Sundance Mountain Resort, SUNDANCE, UTAH

Join us in beautiful Sundance, Utah, September 11-13 at the Sundance Mountain Resort for the CS100 Summit 2017. The CS100 Summit is the premiere customer success conference that brings together top executives, leaders, and innovators in customer success.

The CS100 Summit provides customer success executives an exclusive learning environment with like-minded executives in a pristine location to create an atmosphere of inspiration, ideation, strategy, and real-world application around customer success.



CS100 Summit 2017 Speakers



CS100 Summit 2017 Agenda


MONDAY, September 11, 2017

5pm - 7pm: Check In

7pm - 9pm: Welcome Reception and Networking Event, Sundance Rehearsal Hall


TUESDAY, September 12, 2017

6:30am - 7:30am: Early Morning Adventure, Mountain Biking, Jogging or Hike (Optional), Ray's Lift

8:00am - 8:45am: Breakfast and Networking, Sundance Rehearsal Hall

9:00am - 9:15am: Opening Remarks, Dave Blake, Founder/CEO, ClientSuccess, Redford Conference Center

9:15am - 10:00am: Adobe's Rise to Customer Success, Brad Rencher, EVP & GM, Experience Cloud, Adobe, Redford Conference Center 

10:00am - 10:30am: The Revenue Cycle - The Power of Customer Success, Doug Landis, Growth Partner, Emergence Capital, Redford Conference Center

10:30am - 11:00am: Conference Break and Snacks (Networking), Sponsor Hall in the Redford Conference Center

11:00am - 11:30am: Now what? Onboarding as the Foundation for Customer Success, Sandi Lin, CEO, SkilljarRedford Conference Center 

11:30am - Noon: Value Selling Strategies, David Boyce, Chief Strategy Officer, InsideSalesRedford Conference Center 

Noon - 12:30pm: Best Practices for Building a High-Performing Customer Success Team, Jessica Weisz, COO, SoapBoxRedford Conference Center 

12:30 - 1:30pm: Lunch and NetworkingSundance Rehearsal Hall

1:45pm - 2:15pm: Customer Renewal Best Practices, Whitney Daily, Global Head Customer Retention, SAPRedford Conference Center

2:15pm - 2:45pm: Retention Lessons from 6,452 Companies, Patrick Campbell, CEO & Co-Founder, Price Intelligently, Redford Conference Center

3:00pm - 5:30pm: Sundance Mountain Activities*, Various Resort Locations

*Activities include Zipline, Mountain Biking, Hiking to Stewart Falls, Spa, Art classes (painting, drawing).  

6:15pm - 7:00pm: Scenic Ride (Famous Sundance Tractor) to Dinner, Base of Ray's Lift

7:00pm to 7:50pm: Dinner* at Sundance Grove and Networking, The Grove at Sundance

*Bring warm winter coat and blanket

8:00pm to 9:30pm: Peter Breinholt Concert*, Famous Sundance Amphitheater

*Bring warm winter coat and blanket

Wednesday, September 13, 2017

6:30am - 7:30am: Early Morning Adventure, Mountain Biking, Jogging or Hike (Optional), Ray's Lift

8:00am - 8:45am: Breakfast and Networking, Sundance Rehearsal Hall

9:00am - 9:05am: Opening Remarks, Dave Blake, Founder/CEO, ClientSuccess, Redford Conference Center

9:05am - 9:45am: Customer Success as a Culture, Carine Clark, CEO,  Banyan, Redford Conference Center 

9:45am - 10:45am: Panel - How My Department Aligns with Customer Success, Redford Conference Center  

Panel Members:

Mitch Macfarlane, Chief Operating Officer, Instructure

Kat Kennedy, Chief Product Officer, Degreed

Rose Bentley, SVP of Sales and GM North America, CloudCherry

10:45am - 11:15am: Conference Break and Snacks (Networking), Sponsor Hall in the Redford Conference Center

11:15am - 12:15pm: Innovator of the Year Finalist PitchesRedford Conference Center 

Innovator of the Year Finalists:

Sara Mason, Senior Customer Success Manager, Loopio

Luke Quanstrom, AVP Strategic Alliances, Sprinklr

Boaz Moar, VP of Customer Success, OpenGov

12:30 - 1:20pm: Lunch and WorkshopSundance Rehearsal Hall

Workshop - The Customer Success Board Deck , CS100 Summit Leaders, Sundance Rehearsal Hall

1:30pm - 2:00pm: 5 Pillars to Evangelize Customer Success Internally, Lauren Costella, VP of Customer Success, Medrio, Redford Conference Center

2:00pm - 2:30pm: Surprising Ideas, Deadly Fallacies, & Essential Insights for CS, Greg Daines, CEO, Client Velocity, Redford Conference Center

3:00pm - 3:10pm: Award Presentation, Customer Success Innovator of the Year and Closing Remarks, Dave Blake CEO/Founder, ClientSuccess, Redford Conference Center



Brought to You by ClientSuccess

Learn more about ClientSuccess