CS100 Summit 2017 Agenda

 

Content and experiences that will inspire you.
(SOLD OUT)

 

MONDAY, September 11
 

5pm - 7pm: Check In

7pm - 9pm: Welcome Reception and Networking Event, Sundance Rehearsal Hall

 

TUESDAY, September 12
 

6:30am - 7:30am: Early Morning Adventure, Mountain Biking, Jogging or Hike (Optional), Ray's Lift

8:00am - 8:45am: Breakfast and Networking, Sundance Rehearsal Hall

9:00am - 9:15am: Opening Remarks, Dave Blake, Founder/CEO, ClientSuccess, Redford Conference Center

9:15am - 10:00am: Adobe's Rise to Customer Success, Brad Rencher, EVP & GM, Experience Cloud, Adobe, Redford Conference Center 

10:00am - 10:30am: The Revenue Cycle - The Power of Customer Success, Doug Landis, Growth Partner, Emergence Capital, Redford Conference Center

10:30am - 11:00am: Conference Break and Snacks (Networking), Sponsor Hall in the Redford Conference Center

11:00am - 11:30am: Now what? Onboarding as the Foundation for Customer Success, Sandi Lin, CEO, SkilljarRedford Conference Center 

11:30am - Noon: Value Selling Strategies, David Boyce, Chief Strategy Officer, InsideSalesRedford Conference Center 

Noon - 12:30pm: Best Practices for Building a High-Performing Customer Success Team, Jessica Weisz, COO, SoapBoxRedford Conference Center 

12:30 - 1:30pm: Lunch and NetworkingSundance Rehearsal Hall

1:45pm - 2:15pm: Customer Renewal Best Practices, Whitney Daily, Global Head Customer Retention, SAPRedford Conference Center

2:15pm - 2:45pm: Retention Lessons from 6,452 Companies, Patrick Campbell, CEO & Co-Founder, Price Intelligently, Redford Conference Center

3:00pm - 5:30pm: Sundance Mountain Activities*, Various Resort Locations

*Activities include Zipline, Mountain Biking, Hiking to Stewart Falls, Spa, Art classes (painting, drawing).  

6:15pm - 7:00pm: Scenic Ride (Famous Sundance Tractor) to Dinner, Base of Ray's Lift

7:00pm to 7:50pm: Dinner* at Sundance Grove and Networking, The Grove at Sundance

*Bring warm winter coat and blanket

8:00pm to 9:30pm: Peter Breinholt Concert*, Famous Sundance Amphitheater

*Bring warm winter coat and blanket
 

Wednesday, September 13
 

6:30am - 7:30am: Early Morning Adventure, Mountain Biking, Jogging or Hike (Optional), Ray's Lift

8:00am - 8:45am: Breakfast and Networking, Sundance Rehearsal Hall

9:00am - 9:05am: Opening Remarks, Dave Blake, Founder/CEO, ClientSuccess, Redford Conference Center

9:05am - 9:45am: Customer Success as a Culture, Carine Clark, CEO,  Banyan, Redford Conference Center 

9:45am - 10:45am: Panel - How My Department Aligns with Customer Success, Redford Conference Center  

Panel Members:

Mitch Macfarlane, Chief Operating Officer, Instructure

Kat Kennedy, Chief Product Officer, Degreed

Rose Bentley, SVP of Sales and GM North America, CloudCherry

10:45am - 11:15am: Conference Break and Snacks (Networking), Sponsor Hall in the Redford Conference Center

11:15am - 12:15pm: Innovator of the Year Finalist PitchesRedford Conference Center 

Innovator of the Year Finalists:

Sara Mason, Senior Customer Success Manager, Loopio

Luke Quanstrom, AVP Strategic Alliances, Sprinklr

Boaz Moar, VP of Customer Success, OpenGov

12:30 - 1:20pm: Lunch and WorkshopSundance Rehearsal Hall

Workshop - The Customer Success Board Deck , CS100 Summit Leaders, Sundance Rehearsal Hall

1:30pm - 2:00pm: 5 Pillars to Evangelize Customer Success Internally, Lauren Costella, VP of Customer Success, Medrio, Redford Conference Center

2:00pm - 2:30pm: Surprising Ideas, Deadly Fallacies, & Essential Insights for CS, Greg Daines, CEO, Client Velocity, Redford Conference Center

3:00pm - 3:10pm: Award Presentation, Customer Success Innovator of the Year and Closing Remarks, Dave Blake CEO/Founder, ClientSuccess, Redford Conference Center

 
 

Big Thanks!

We thank our sponsors who help make the CS100 Summit the premiere customer success leadership conference in the world.

The 2017 Sponsors

 
 

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