Agenda

 
 

Below is the main agenda and timing for the CS100 Summit 2019. The CS100 Summit agenda gets to the core of what makes customer success really work. Be inspired by the best in customer success.

 
MONDAY, SEPTEMBER 9, 2019
9:00 AM - 8:00 PM Summit Registration
10:00 AM - 12:00 PM Boot Camp #1 Kristen Hayer - The Succcess League Optimizing Your Customer Success Team Structure
12:00 PM - 1:00 PM Lunch (for morning boot camp attendees only)
2:00 PM - 4:00 PM Boot Camp #2 Todd Eby - SuccessHACKER How to Implement a Success Planning Process That Works
4:00 PM - 4:30 PM ClientSuccess Showcase (come see a demo of ClientSuccess and win a Go Pro)
7:00 PM - 9: 00 PM CS100 Summit Opening Reception

 

TUESDAY, SEPTEMBER 10, 2019
7:30 AM - 8:45 AM Summit Registration
8:00 AM - 8:45 AM Breakfast
9:00 AM - 9:15 AM Welcome & Keynote Dave Blake - ClientSuccess Lead Out
9:15 AM - 10:00 AM Keynote Fireside Chat Ryan Smith - Qualtrics The Journey from Basement to $8 Billion Dollar Acquisition
10:00 AM - 10:30 AM Presentation Melinda Gonzalez - WeWork First 90 Days as a CS Leader. What is myth? What is reality?
10:30 AM - 10:45 AM Networking Break
10:45 AM - 11:15 AM Presentation Gillian Heltai - Talkdesk Customer Advocacy as a Competitive Differentiator
11:15 AM - 11:45 AM Presentation Greg Daines - Client Velocity The 3 Toxic Excuses of Customer Success
11:45 AM - 12:15 PM Presentation/Fireside Chat Linda Crawford - Helpshift Conducting Your Customer Success Symphony: A CEO's Perspective
12:15 PM - 1:30 PM Lunch & Networking
1:30 PM - 2: 45 PM Leadership Brain Share Session
3:00 PM - 5:30 PM Afternoon Mountain/Resort Activities & Networking
6:45 PM - 8:00 PM Dinner on the Mountain
8:00 PM - 9:30 PM ClientSuccess Concert - featuring Chad Truman

 

WEDNESDAY, SEPTEMBER 11, 2019
7:30 AM - 8:45 AM Breakfast
9:00 AM - 9:10 AM Welcome to Day 2 Dave Blake - ClientSuccess
9:10 AM - 10:00 AM Keynote Kerry Bodine - Bodine Enterprises The Path To Profitable Customer Experiences
10:00 AM - 10:30 AM Presentation Jon Herstein - Box Blow Your Customers' Minds with a Customer-Centric Culture
10:30 AM - 11:00 AM Presentation Ursula Llabres - Workplace by Facebook Connecting Customer Experience to Value
11:00 AM - 11:15 AM Networking Break
11:15 AM - 11:45 AM Presentation Jonathan Kim - Appcues Marrying Product & Customer Success
11:45 AM - 12:15 AM Presentation Julie Persofsky - Winning by Design Driving Productivity in Customer Facing & Performance Driven Roles
12:15 PM - 1:15 PM Lunch & Networking
1:15 PM - 1:45 PM Presentation Jennifer MacIntosh - Coveo Bridging CX and CS, Putting the ‘unity’ in Community
1:45 PM - 2:15 PM Presentation Donna Weber - Springboard Solutions Why Continuous Customer Onboarding is Critical for Your Business
2:15 PM - 2:45 PM Presentation Jim Kalbach - Mural Jobs to be Done Strategy in Customer Success
2:45 PM - 3:00 PM Closing Remarks Dave Blake - ClientSuccess

 

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