Presentations from the 2016 CS100 Summit
Thank You for Attending

 

SEPTEMBER 13-15, 2016, ST REGIS DEER VALLEY, PARK CITY, UTAH

 

WEDNESDAY, SEPTEMBER 14

9:00am - 9:15am: Opening remarks, Dave Blake, Founder/CEO, ClientSuccess

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9:15am - 10:00am: Customer Success from a CEOs Perspective—Startup to Unicorn, Ryan Smith, Founder/CEO, Qualtrics

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10:00am - 10:30am: Customer Success in the C-Suite—Aligning the Board and Exec Team, Jason Holmes, COO, Marketo

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11:00am - 11:30am: The Investor Perspective on Customer Success, Stacey Bishop, Partner, Scale Venture Partners

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11:30am - 12:00pm: Startup to Hypergrowth Customer Success, Katie Rogers, VP, Customer Success, Salesloft

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12:00pm - 12:30pm: Hypergrowth to IPO Customer Success, Mitch Macfarlane,  SVP Product & Experience, Instructure

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2:00pm - 2:30pm: Customer Success Segmentation Strategies, Ursula LLabres, VP, Customer Success, Insidesales.com

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2:30pm - 3:00pm: Customer Success Feedback Loop, Adrienne Weissman, CMO & CCO, G2 Growd

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3:00pm - 3:30pm: Onboarding to Adoption: Managing & Measuring for Success, Eric Boduch, Founder, Pendo

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4:00pm - 4:30pm: Proactive Customer Success Strategies Emilia D' Anzica, VP, Customer Engagement, WalkMe

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4:30pm - 5:00pm: The 3 R's of Customer Success, Tony Nadalin, Group VP, CustomerSuccess, Oracle

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5:00pm - 5:45pm: The Red Shoe Experience and Customer Success, Lonnie Mayne, President, InMoment

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5:45pm - 6:00pm: Closing Remarks, Burke Alder, VP of Marketing, ClientSuccess

 

THURSDAY, SEPTEMBER 15

9:05am - 9:35am: Building a Revenue Engine with Customer Success, Whitney Hillyer, VP, Client Success Collective[i]

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9:35am - 10:05am: Building Above the Line Relationships, Irit Eizips, Founder/CEO, CSM Practice

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10:05am - 10:35am: How to Create Client Bonding to Drive Customer Success, Greg Daines, CEO, LumenIP

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11:05am - 11:50am: The Definitive Guide to Customer Success Metrics, Dave Blake, Founder/CEO, ClientSuccess

11:50am - 12:00pm: Closing remarks, Dave Blake, Founder/CEO, ClientSuccess

 

 

Brought to by ClientSuccess

 

Our mission of the CS100 Summit is to continue to create the industry’s elite summit built exclusively for customer success executives in pristine locations around the world. We are also passionate about making software customer success executives trust to retain customers and grow their existing customer base.

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