Presentations from the CS100 Summit 2017
Thank You for Attending

 

SEPTEMBER 11-13, 2017, Sundance Mountain Resort, UTAH

 

TUESDAY, September 12
 

9:00am - 9:15am: Opening Remarks, Dave Blake, Founder/CEO, ClientSuccess, Redford Conference Center

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9:15am - 10:00am: Adobe's Rise to Customer Success, Brad Rencher, EVP & GM, Experience Cloud, Adobe, Redford Conference Center 

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10:00am - 10:30am: The Revenue Cycle - The Power of Customer Success, Doug Landis, Growth Partner, Emergence Capital, Redford Conference Center

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11:00am - 11:30am: Now what? Onboarding as the Foundation for Customer Success, Sandi Lin, CEO, SkilljarRedford Conference Center 

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11:30am - Noon: Value Selling Strategies, David Boyce, Chief Strategy Officer, InsideSalesRedford Conference Center 

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Noon - 12:30pm: Best Practices for Building a High-Performing Customer Success Team, Jessica Weisz, COO, SoapBoxRedford Conference Center 

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1:45pm - 2:15pm: Customer Renewal Best Practices, Whitney Daily, Global Head Customer Retention, SAPRedford Conference Center

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2:15pm - 2:45pm: How Retention is Changing, Patrick Campbell, CEO & Co-Founder, Price Intelligently, Redford Conference Center

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Wednesday, September 13
 

9:05am - 9:45am: Customer Success as a Culture, Carine Clark, CEO,  Banyan, Redford Conference Center 

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9:45am - 10:45am: Panel - How My Department Aligns with Customer Success, Redford Conference Center  

Panel Members:

Mitch Macfarlane, Chief Operating Officer, Instructure

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Kat Kennedy, Chief Product Officer, Degreed

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Rose Bentley, SVP of Sales and GM North America, CloudCherry

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11:15am - 12:15pm: Innovator of the Year Finalist PitchesRedford Conference Center 

Innovator of the Year Finalists:

Sara Mason, Senior Customer Success Manager, Loopio

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Luke Quanstrom, AVP Strategic Alliances, Sprinklr

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Boaz Maor, VP of Customer Success, OpenGov

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1:30pm - 2:00pm: 5 Pillars to Evangelize Customer Success Internally, Lauren Costella, VP of Customer Success, Medrio, Redford Conference Center

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2:00pm - 2:30pm: Surprising Ideas, Deadly Fallacies, & Essential Insights for CS, Greg Daines, CEO, Client Velocity, Redford Conference Center

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Check out the presentations and videos from the CS100 Summit 2016

 

 

 

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Our mission of the CS100 Summit is to continue to create the industry’s elite summit built exclusively for customer success executives in pristine locations around the world. We are also passionate about making software customer success executives trust to retain customers and grow their existing customer base.

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