Presentations from the CS100 Summit 2018
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SEPTEMBER 10-12, 2018, Sundance Mountain Resort, UTAH

 

Monday, September 10, 2018

New in 2018 - Two (2 hour) bootcamps—included with CS100 Summit Conference Ticket

10:00am - 12:00pm: Customer Success Boot Camp #1 - Organizational Success: Talent Matters More Than You Think presented by Andrew Marks, Founder, President, & COOSuccessHacker and Todd Eby, Founder & CEO, SuccessHacker, Sundance Rehearsal Hall, West Side

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2:00pm - 4:00pm: Customer Success Boot Camp #2 - The Numbers: Mastering the Language of Customer Success Leadership presented by Kristen Hayer, Founder & CEO, The Success LeagueSundance Rehearsal Hall, West Side

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Tuesday, September 11, 2018

9:00am - 9:15am: Welcome Remarks & Keynote - Customer Success is the Strategy, Dave Blake, Founder & CEO, ClientSuccess, Redford Conference Center

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9:15am - 10:00am: Keynote - Red Shoes Living - Award Winning Framework for Customer and Life Success, Lonnie Mayne, Founder & CEO, Red Shoes Living, Redford Conference Center

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10:00am - 10:30 am: Keynote - Unifying the Customer Ecosystem, Nicolle Paradise, Sr Director of Customer Experience, ADP, Redford Conference Center

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10:45am - 11:05am: Linking Employee Engagement and Customer Satisfaction, Mary Poppen, Chief Customer Officer, Glint, Redford Conference Center

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11:05am - 11:25am: The One Question that Will Transform Your Customer Success Strategy, Greg Daines, Founder & CEO, Client Velocity, Redford Conference Center

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11:25am - 11:45am: Customer Centricity Electricity - 5 Ways To Rally your Company Around Your Customers, Julie Hogan, VP of Customer Success, Drift, Redford Conference Center

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1:30pm - 2:00pm: Scaling Customer Success Your Way, David Sakamoto, Head of Customer Success, Cisco, Redford Conference Center

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Customer Success Innovation Sessions - CS Leadership Challenge and Solution Presentations

2:00pm - 2:15pm: Customer Education is the New Customer Success, Bill Cushard, Director of Product Adoption Marketing Learndot by ServiceRocket, Redford Conference Center

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2:15pm - 2:30pm: 5 Ways Product Data Can Help Solve Your Customer Visibility Problem, Eric Boduch, Founder & Chief Evangelist, Pendo and Mark Freeman, Director of Customer Success, PendoRedford Conference Center

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2:30pm - 2:45pm: The SuccessPLAN Canvas, Aaron Thompson, General Partner, Customer Success PracticesSuccessHacker and Josh Lowy, Founder & CEO, Hugo, Redford Conference Center

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2:45pm - 3:00pm: Beyond Proactive: Anticipating Customer Needs, Kristen Hayer, Founder & CEO, The Success League, Redford Conference Center

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Wednesday, September 12

Day9:05am - 9:45am: Olympic Silver Medalist Skeleton - The Positive Outcome of Perseverance and Grit, Noelle Pikus Pace, Redford Conference Center

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9:45am - 10:30am: The Outcomes of Customer Obsession, Gibson Biddle, Former VP of Product, Netflix, Redford Conference Center

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10:30am - 11:00am: Salesforce to ServiceNow: Lessons Learned, Dean Robison, SVP, Customer Success, ServiceNow, Redford Conference Center

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2018 Customer Success Innovator of the Year Finalist Presentations

11:15am - 11:35am: Account Behavior Formula, Ben Winn, Head of Customer Success, SeamlessMD, Redford Conference Center

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11:35am - 11:55am: Pillars of Product Value, Christina Augustine, Chief Customer Officer, BloomReach, Redford Conference Center

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11:55am - 12:15pm: Customer Success Fast Track, Tom Sorber, Director of Client Success, Solutionreach, Redford Conference Center

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1:30pm - 2:00pm: Radical Change: The Strategic, Tactical, and Human Elements of Massive Customer Success Transformation, Peter Armaly, Strategic Advisor, Customer Success, Oracle, Redford Conference Center

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2:00pm - 2:30pm: Freedom and Control for Customer Success Leaders, Nils Vinje, CEO, Glide Consulting, Redford Conference Center

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Brought to by ClientSuccess

 

Our mission of the CS100 Summit is to continue to create the industry’s elite summit built exclusively for customer success executives in pristine locations around the world. We are also passionate about making software customer success executives trust to retain customers and grow their existing customer base.

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