Presentations from the
2019 CS100 Summit

 

SEPTEMBER 9-11, 2019, Sundance Mountain Resort, UTAH

 

Tuesday, September 10, 2019

Elevate the Customer Experience
Dave Blake, Founder & CEO, ClientSuccess
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Customer Advocacy as a Competitive Advantage
Gillian Heltai, SVP of Client Services, Talkdesk
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The 3 Toxic Excuses of Customer Success
Greg Daines, Founder/CEO, Client Velocity
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Conducting Your Customer Success Symphony: A CEO’s Perspective
Linda Crawford, CEO, Helpshift
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Wednesday, September 11

The Path to Profitable Customer Experiences
Kerry Bodine, Founder, Bodine Enterprises
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Blow Your Customers’ Minds with a Customer-Centric Culture
Jon Herstein, Chief Customer Officer, Box
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Connecting Customer Experience with Value
Ursula Llabres, Global Head of Enterprise Executive Briefing Program, Workplace by Facebook
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Marrying Product & Customer Success
Jonathan Kim, Co-Founder & Chief Product Officer, Appcues
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Driving Productivity in Customer Facing & Performance Driven Roles
Julie Persofsky, Partner, Winning by Design
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Bridging the Gap Between CX and CS
Jennifer MacIntosh, Vice President of Customer Experience, Coveo
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Why Continuous Onboarding is Critical for Your Business
Donna Weber, Founder/CEO, Springboard Solutions
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Jobs to be Done: Strategy in Customer Success
Jim Kalbach, Head of Customer Experience, Mural
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Check out the presentations from the 2018 CS100 Summit

 

 

 

Brought to by ClientSuccess

 

Our mission for the CS100 Summit is to deliver the industry’s best and most inspirational conference - designed exclusively for customer success executives and leaders. The CS100 Summit is an extension of our main passion - to build the world’s best customer success software to help customer success teams proactively manage customer relationships, measure customer health, and maximize recurring revenue.

Learn more about ClientSuccess