CS100 Summit is THE Premier Conference for
Customer Success Executives & Leaders
***SEPTEMBER 25-27, 2023***
SEPTEMBER 25-27, 2023
Sundance Mountain Resort, SUNDANCE, UTAH
Mark your calendars for September 25-27, 2023, as the much-awaited 6th Annual CS100 Summit makes its return at the spectacular Sundance Mountain Resort. The Summit isn't just another conference – it's the main event for customer success executives and leaders, where the brightest minds and leading innovators come together.
Imagine an event where customer success leaders can engage in stimulating conversations, share insights, and learn from each other's experiences, all in a breathtakingly beautiful setting. The CS100 Summit promises just that, mixing high-level strategy discussions with real-world applications to provide an immersive learning environment. So, get ready for a memorable experience full of inspiration, innovation, and strategic thinking, and fun!
CHECK OUT THE 2022 CS100 SUMMIT EXPERIENCE
Inspiring & Impactful
Join us for a transformative three-day experience as we unite the best of the best in customer success for insightful and impactful content, learnings, and networking. The Summit provides a forum of thought-provoking keynotes, presentations, panel discussions, roundtables, and peer-to-peer knowledge sharing.
Nestled at the base of majestic mountains and amidst beauty of Sundance Mountain Resort, you'll soak up rich ideas and new strategies that emerge from these discussions, equipping you with a wealth of practical advice and best practices to implement immediately into your customer success strategy. The CS100 Summit promises to be a true game-changer, leaving you inspired.
2023 CS100 Summit Speakers
2023 CS100 Summit Agenda
| MONDAY, SEPTEMBER 25, 2023 | |
|---|---|
| 9:00 AM - 8:00 PM | Summit Registration |
| 11:30 AM - 1:00 PM | Morning Boot Camp, Sponsored by Clozd - "The Ultimate Guide to Renewal Win/Loss Analysis" |
| 1:00 PM - 2:00 PM | Networking & Sponsor Break |
| 2:00 PM - 4:00 PM | Afternoon Boot Camp, Sponsored by Valueplan - "Value Realization Launchpad" (Justin Zacks & Saul Gurdus) |
| 4:00 PM - 4:30 PM | ClientSuccess Showcase (come see a demo of ClientSuccess) |
| 4:30 PM - 5:00 PM | Sponsor Showcase (come meet all our sponsors & learn about their solutions/services) |
| 7:00 PM - 9: 00 PM | 2023 CS100 Summit Opening Reception, Sponsored by ClientSuccess |
| TUESDAY, SEPTEMBER 26, 2023 | |
|---|---|
| 7:45 AM - 8:45 AM | Summit Registration |
| 8:00 AM - 8:45 AM | Breakfast, Networking & Sponsor Lounges |
| 9:00 AM - 9:15 AM | Welcome - "A New Dawn of Customer Success" (Dave Blake, Founder/CEO, ClientSuccess) |
| 9:15 AM - 10:00 AM | Keynote - "The Unspoken Truths for Career Success" (Tessa White, The Job Doctor) |
| 10:00 AM - 10:30 AM | Presentation - "Road to Excellence: Engineering and Scaling High-Impact Onboarding Programs" (Brittany Soinski, Loom) |
| 10:30 AM - 11:00 AM | Presentation - "Unlocking Digital Success: A Blueprint for Companies of All Sizes and Stages" (Kari Ardalan, Qualtrics) |
| 11:00 AM - 11:15 AM | Networking & Sponsor Break |
| 11:15 AM - 11:45 AM | Presentation - "Using Results to Hold Your Customers Accountable" (Greg Daines, ChurnRX) |
| 11:45 AM - 12:15 PM | Presentation - "Using A.I. to Transform Post-Sales Revenue" (Jan Young & Ralphie English) |
| 12:15 PM - 1:30 PM | Lunch, Networking & Sponsors |
| 1:30 PM - 3:00 PM | Innovation Roundtable Sessions - "The Ultimate Customer Health Score, CS Board Deck, & CSM Compensation Plan" |
| 3:00 PM - 6:00 PM | Afternoon Mountain/Resort Activities & Networking |
| 6:45 PM - 8:00 PM | Dinner on the Mountain |
| 8:00 PM - 10:30 PM | CS100 Casino Night, Sponsored by SuccessCOACHING |
| WEDNESDAY, SEPTEMBER 27, 2023 | |
|---|---|
| 7:30 AM - 8:45 AM | Breakfast, Networking & Sponsors |
| 9:00 AM - 9:45 AM | Welcome & Keynote (Kristi Faltorusso, Chief Customer Officer, ClientSuccess) |
| 9:45 AM - 10:15 AM | Presentation - "Creating Raving Fans for Revenue Growth" (Shane Evans, Gong) |
| 10:15 AM - 10:45 AM | Presentation - "Building a High Performing Renewals Strategy" (Whitney Daily, Netwrix) |
| 10:45 AM - 11:15 AM | Networking & Sponsor Break |
| 11:15 AM - 12:15 PM | Presentation - "3 Ways to Align Revenue and Product" (Kristy Muir, Sterling Snow, Tyler Hogge - Pelion Ventures) |
| 12:15 PM - 1:15 PM | Lunch, Networking & Sponsors |
| 1:15 PM - 1:45 PM | Presentation - "Lessons in Tough Times: Leading Through Layoffs" (Maranda Dziekonski, Datasembly) |
| 1:45 PM - 2:15 PM | Presentation - "Building a Powerful Alliance - Customer Success and Customer Marketing" (Ari Hoffman, Influitive) |
| 2:15 PM - 2:45 PM | Presentation - "How Customer Operations Helps You Get Ahead in a Down Economy" (Jeff Beaumont, GitLab) |
| 2:45 - 3:00 PM | Closing Remarks & Goodbyes - Dave Blake & Kristi Faltorusso, ClientSuccess |
2023 Sponsorships
Looking for a high-impact, high-ROI event experience to showcase your company? The CS100 Summit is THE event you want to sponsor.
Escaping the confines of large and impersonal conference centers and hotel ballrooms, the CS100 Summit offers a refreshing alternative. Far removed from flyby conversations at a booth, the Summit provides an intimate setting for in-depth, meaningful engagement with customer success leaders and decision-makers. Whether enjoying a meal together, connecting during conference breaks, or participating in a mountain activity, the CS100 Summit provides a truly unique experience for connection and collaboration.
““The CS100 Summit was an absolute joy to attend! It was truly one of the - if not THE best conferences I’ve been to. It really helped me relate and learn at the same time. The timing was well planned with breaks added in at the right moments and the workshop style was very well done. Excited to come back next year!””
Inspired in the Mountains
Each year, the CS100 Summit features the world's best customer success executive summit in an exclusive and pristine location. This year we are excited to partner again with Sundance Mountain Resort. Sundance is nestled at the base of the majestic Mount Timpanogos. Its views will inspire you as you learn and rub shoulders with the world's best customer success leaders. The fall colors and crisp air make Sundance the perfect location for 2023.
““If not the best conference I have been to, it was the most help. Perfect duration and schedule. The size was perfect. I have nothing but positive feedback. I flew my girlfriend out with me and we went hiking. I’ll be one of the first to buy tickets next year.””