Agenda

 
 

Below is the main agenda and timing for the CS100 Summit 2019. The CS100 Summit agenda gets to the core of what makes customer success really work. Be inspired by the best in customer success.

 

SEE WHAT ATTENDEES SAY ABOUT THE CS100 SUMMIT


MONDAY, SEPTEMBER 9, 2019 (pre-Summit events open to all attendees)

9:00am - 10:00am: CS100 Summit Check In, Sundance Rehearsal Hall, East Side

10:00am - 12:00pm: Customer Success Boot Camp #1: “Optimizing Your Customer Success Team Structure” presented by Kristen Hayer, Founder/CEO, The Success League, Sundance Rehearsal Hall, West Side

12:00pm - 1:00pm: Lunch (Bootcamp attendees only), Sundance Rehearsal Hall, West Side

2:00pm - 4:00pm: Customer Success Boot Camp #2: "How to Implement a Success Planning Process That Works” presented by Todd Eby, Founder/CEO, SuccessHacker and Andrew Marks, Founder/President/COO, SuccessHacker, Sundance Rehearsal Hall, West Side

6:00pm - 7:00pm: CS100 Summit Check In Sundance Rehearsal Hall, East Side

7:00pm - 9:00pm: Welcome Reception & Networking Event, Sundance Rehearsal Hall


TUESDAY, SEPTEMBER 10, 2019


6:30am - 7:15am: Early Mountain Jog or Hike (optional)

8:00am - 8:45am: Breakfast & Networking, Sundance Rehearsal Hall

9:00am - 9:20am: Welcome & Keynote, Dave Blake, Founder/CEO, ClientSuccess, Redford Conference Center

9:20am - 11:00am: Morning Keynotes & Sessions

11:00am - 11:15am: Conference Break & Snacks (Networking), Sponsor Hall in the Redford Conference Center

11:15am - 12:30pm: Mid-Morning Sessions

12:30pm - 1:20pm: Lunch & Networking, Sundance Rehearsal Hall

1:30pm - 3:00pm: Afternoon Sessions

3:15pm - 5:30pm: Sundance Mountain Activities*, Various Resort Locations

*Activities include Zipline, Mountain Biking, Hiking to Stewart Falls, Spa, Art Classes (painting, drawing)

6:15pm - 7:00pm: Scenic Ride to Dinner via Famous Sundance Tractor, Base of Ray's Lift

7:00pm to 7:50pm: Mountain BBQ Dinner* at Sundance Grove and Networking, The Grove at Sundance

8:00pm to 9:30pm: Concert Under the Stars*, Famous Sundance Amphitheater

*Bring warm winter coat and blanket


WEDNESDAY, SEPTEMBER 11, 2019


6:30am - 7:15am: Early Mountain Jog or Hike (optional)

8:00am - 8:45am: Breakfast & Networking, Sundance Tree Room

9:00am - 9:05am: Opening Remarks, Dave Blake, Founder/CEO, ClientSuccess, Redford Conference Center

9:05am - 11:00am: Morning Sessions

11:00am - 11:15am: Conference Break & Snacks (Networking), Sponsor Hall in the Redford Conference Center

11:15am - 12:15pm: Mid-Morning Sessions

12:30 - 1:20pm: Lunch, Sundance Tree Room

1:30pm - 2:30pm: Afternoon Sessions

2:30pm - 3:00pm: Summit Wrap Up & Closing Remarks, Dave Blake, Founder/CEO, ClientSuccess, Redford Conference Center

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