Watch the 2023 Highlight Video
SEPTEMBER 25-27, 2023
Sundance Mountain Resort, SUNDANCE, UTAH
The 6th Annual CS100 Summit was held in beautiful Sundance, Utah, September 25-27, at the Sundance Mountain Resort. The Summit isn't just another conference – it's the main event for customer success executives and leaders, where the brightest minds and leading innovators come together.
Imagine an event where customer success leaders can engage in stimulating conversations, share insights, and learn from each other's experiences, all in a breathtakingly beautiful setting.
2023 CS100 Summit Speakers
2023 CS100 Summit Agenda
| MONDAY, SEPTEMBER 25, 2023 | |
|---|---|
| 9:00 AM - 8:00 PM | Summit Registration |
| 11:30 AM - 1:00 PM | Morning Boot Camp, Sponsored by Clozd - "The Ultimate Guide to Renewal Win/Loss Analysis" |
| 1:00 PM - 2:00 PM | Networking & Sponsor Break |
| 2:00 PM - 4:00 PM | Afternoon Boot Camp, Sponsored by Valueplan - "Value Realization Launchpad" (Justin Zacks & Saul Gurdus) |
| 4:00 PM - 4:30 PM | ClientSuccess Showcase (come see a demo of ClientSuccess) |
| 4:30 PM - 5:00 PM | Sponsor Showcase (come meet all our sponsors & learn about their solutions/services) |
| 7:00 PM - 9: 00 PM | 2023 CS100 Summit Opening Reception, Sponsored by ClientSuccess |
| TUESDAY, SEPTEMBER 26, 2023 | |
|---|---|
| 7:45 AM - 8:45 AM | Summit Registration |
| 8:00 AM - 8:45 AM | Breakfast, Networking & Sponsor Lounges |
| 9:00 AM - 9:15 AM | Welcome - "A New Dawn of Customer Success" (Dave Blake, Founder/CEO, ClientSuccess) |
| 9:15 AM - 10:00 AM | Keynote - "The Unspoken Truths for Career Success" (Tessa White, The Job Doctor) |
| 10:00 AM - 10:30 AM | Presentation - "Road to Excellence: Engineering and Scaling High-Impact Onboarding Programs" (Brittany Soinski, Loom) |
| 10:30 AM - 11:00 AM | Presentation - "Unlocking Digital Success: A Blueprint for Companies of All Sizes and Stages" (Kari Ardalan, Qualtrics) |
| 11:00 AM - 11:15 AM | Networking & Sponsor Break |
| 11:15 AM - 11:45 AM | Presentation - "Using Results to Hold Your Customers Accountable" (Greg Daines, ChurnRX) |
| 11:45 AM - 12:15 PM | Presentation - "Using A.I. to Transform Post-Sales Revenue" (Jan Young & Ralphie English) |
| 12:15 PM - 1:30 PM | Lunch, Networking & Sponsors |
| 1:30 PM - 3:00 PM | Innovation Roundtable Sessions - "The Ultimate Customer Health Score, CS Board Deck, & CSM Compensation Plan" |
| 3:00 PM - 6:00 PM | Afternoon Mountain/Resort Activities & Networking |
| 6:45 PM - 8:00 PM | Dinner on the Mountain |
| 8:00 PM - 10:30 PM | CS100 Casino Night, Sponsored by SuccessCOACHING |
| WEDNESDAY, SEPTEMBER 27, 2023 | |
|---|---|
| 7:30 AM - 8:45 AM | Breakfast, Networking & Sponsors |
| 9:00 AM - 9:45 AM | Welcome & Keynote (Kristi Faltorusso, Chief Customer Officer, ClientSuccess) |
| 9:45 AM - 10:15 AM | Presentation - "Creating Raving Fans for Revenue Growth" (Shane Evans, Gong) |
| 10:15 AM - 10:45 AM | Presentation - "Building a High Performing Renewals Strategy" (Whitney Daily, Netwrix) |
| 10:45 AM - 11:15 AM | Networking & Sponsor Break |
| 11:15 AM - 12:15 PM | Presentation - "3 Ways to Align Revenue and Product" (Kristy Muir, Sterling Snow, Tyler Hogge - Pelion Ventures) |
| 12:15 PM - 1:15 PM | Lunch, Networking & Sponsors |
| 1:15 PM - 1:45 PM | Presentation - "Lessons in Tough Times: Leading Through Layoffs" (Maranda Dziekonski, Datasembly) |
| 1:45 PM - 2:15 PM | Presentation - "Building a Powerful Alliance - Customer Success and Customer Marketing" (Ari Hoffman, Influitive) |
| 2:15 PM - 2:45 PM | Presentation - "How Customer Operations Helps You Get Ahead in a Down Economy" (Jeff Beaumont, GitLab) |
| 2:45 - 3:00 PM | Closing Remarks & Goodbyes - Dave Blake & Kristi Faltorusso, ClientSuccess |
Inspired in the Mountains
““If not the best conference I have been to, it was the most help. Perfect duration and schedule. The size was perfect. I have nothing but positive feedback. I flew my girlfriend out with me and we went hiking. I’ll be one of the first to buy tickets next year.””