CS100 is the Premiere Conference for
Customer Success Executives & Leaders



2017 Pristine Location
Robert Redford's Sundance Mountain Resort


SEPTEMBER 11-13, 2017, Sundance Mountain Resort, SUNDANCE, UTAH

Join us in beautiful Sundance, Utah, September 11-13 at the Sundance Mountain Resort for the CS100 Summit 2017. The CS100 Summit is the premiere customer success conference that brings together top executives, leaders, and innovators in customer success.

The CS100 Summit provides customer success executives an exclusive learning environment with like-minded executives in a pristine location to create an atmosphere of inspiration, ideation, strategy, and real-world application around customer success.


CS100 Summit 2017 Speakers

“CS100 was an absolute joy to attend! It was truly one of the - if not THE best conferences I’ve been too. It really helped me relate and learn at the same time. The timing was well planned with breaks added in at the right moments and the workshop style was very well done. Excited to come back next year!”
— Elizabeth Doherty, PipelineDeals

Platinum Sponsor


Customer Success Innovator of the Year Award


Highlighting the Best Innovators in Customer Success

The first-ever Customer Success Innovator of the Year Award that will be announced at the CS100 Summit 2017. Ten finalists were chosen and pitched a panel of customer success leaders and executives. The top three finalist have been will named below. These finalists will present their customer success innovation on stage at the CS100 Summit. The attendees will vote and the winner of the first-ever Customer Success Innovator Award will be crowned on Sept 13th.


Top Three Finalists


Powerful and Impactful Presentations

We bring together top executives, leaders, and innovators in customer success for two days of powerful and impactful content. The content is broken into keynotes, innovation pitches, panels, roundtable discussions, knowledge sharing, and peer networking. Plus a pristine fall location at Sundance Mountain Resort. You'll come home with concrete ideas, best practices, and strategies to drive customer success. The CS100 Summit will be a game changer for you and your organization.


Feel the Energy


The CS100 Summit will inspire you with content, conversations, and experiences that will help you leave a better leader, executive, and human. Don't miss out this year.


Inspired in the Mountains


Each year, the CS100 Summit holds the world's best customer success executive summit in an exclusive and pristine location. This year we are excited to partner with Sundance Mountain Resort to take the CS100 Summit to the next level. Sundance is nestled at the base of the majestic Mount Timpanogos. It's views will inspire you as you learn and rub shoulders with the world's best customer success leaders. Plus, the fall colors and crisp air make Sundance the perfect location for 2017.

“To us Sundance is and always will be a dream. What you see, smell, taste and feel here is a dream being carefully nurtured. It is an area whose pledge is to people. What we offer in the form of art and culture, spirit and service is homegrown and available to all.”
— Robert Redford
“If not the best conference I have been to, it was the most help. Perfect duration and schedule. The size was perfect. I have nothing but positive feedback. I flew my girlfriend out with me and we went hiking. I’ll be one of the first to buy tickets next year.”
— Patrick Woods, Keen IO

Powerful Discussions

The CS100 Summit no fluff agenda gets to the core of what makes customer success really work. Be inspired by the best in customer success. 


CS100 Summit Schedule




MONDAY, September 11

5pm - 7pm: Check In

7pm - 9pm: Welcome Reception and Networking Event, Sundance Rehearsal Hall


TUESDAY, September 12

6:30am - 7:30am: Early Morning Adventure, Mountain Biking, Jogging or Hike (Optional), Ray's Lift

8:00am - 8:45am: Breakfast and Networking, Sundance Rehearsal Hall

9:00am - 9:15am: Opening Remarks, Dave Blake, Founder/CEO, ClientSuccess, Redford Conference Center

9:15am - 10:00am: Adobe's Rise to Customer Success, Brad Rencher, EVP & GM, Experience Cloud, Adobe, Redford Conference Center 

10:00am - 10:30am: The Revenue Cycle - The Power of Customer Success, Doug Landis, Growth Partner, Emergence Capital, Redford Conference Center

10:30am - 11:00am: Conference Break and Snacks (Networking), Sponsor Hall in the Redford Conference Center

11:00am - 11:30am: Now what? Onboarding as the Foundation for Customer Success, Sandi Lin, CEO, SkilljarRedford Conference Center 

11:30am - Noon: Value Selling Strategies, David Boyce, Chief Strategy Officer, InsideSalesRedford Conference Center 

Noon - 12:30pm: Best Practices for Building a High-Performing Customer Success Team, Jessica Weisz, COO, SoapBoxRedford Conference Center 

12:30 - 1:30pm: Lunch and NetworkingSundance Rehearsal Hall

1:45pm - 2:15pm: Customer Renewal Best Practices, Whitney Daily, Global Head Customer Retention, SAPRedford Conference Center

2:15pm - 2:45pm: Retention Lessons from 6,452 Companies, Patrick Campbell, CEO & Co-Founder, Price Intelligently, Redford Conference Center

3:00pm - 5:30pm: Sundance Mountain Activities*, Various Resort Locations

*Activities include Zipline, Mountain Biking, Hiking to Stewart Falls, Spa, Art classes (painting, drawing).  

6:15pm - 7:00pm: Scenic Ride (Famous Sundance Tractor) to Dinner, Base of Ray's Lift

7:00pm to 7:50pm: Dinner* at Sundance Grove and Networking, The Grove at Sundance

*Bring warm winter coat and blanket

8:00pm to 9:30pm: Peter Breinholt Concert*, Famous Sundance Amphitheater

*Bring warm winter coat and blanket

Wednesday, September 13

6:30am - 7:30am: Early Morning Adventure, Mountain Biking, Jogging or Hike (Optional), Ray's Lift

8:00am - 8:45am: Breakfast and Networking, Sundance Rehearsal Hall

9:00am - 9:05am: Opening Remarks, Dave Blake, Founder/CEO, ClientSuccess, Redford Conference Center

9:05am - 9:45am: Customer Success as a Culture, Carine Clark, CEO,  Banyan, Redford Conference Center 

9:45am - 10:45am: Panel - How My Department Aligns with Customer Success, Redford Conference Center  

Panel Members:

Mitch Macfarlane, Chief Operating Officer, Instructure

Kat Kennedy, Chief Product Officer, Degreed

Rose Bentley, SVP of Sales and GM North America, CloudCherry

10:45am - 11:15am: Conference Break and Snacks (Networking), Sponsor Hall in the Redford Conference Center

11:15am - 12:15pm: Innovator of the Year Finalist PitchesRedford Conference Center 

Innovator of the Year Finalists:

Sara Mason, Senior Customer Success Manager, Loopio

Luke Quanstrom, AVP Strategic Alliances, Sprinklr

Boaz Moar, VP of Customer Success, OpenGov

12:30 - 1:20pm: Lunch and WorkshopSundance Rehearsal Hall

Workshop - The Customer Success Board Deck , CS100 Summit Leaders, Sundance Rehearsal Hall

1:30pm - 2:00pm: 5 Pillars to Evangelize Customer Success Internally, Lauren Costella, VP of Customer Success, Medrio, Redford Conference Center

2:00pm - 2:30pm: Surprising Ideas, Deadly Fallacies, & Essential Insights for CS, Greg Daines, CEO, Client Velocity, Redford Conference Center

3:00pm - 3:10pm: Award Presentation, Customer Success Innovator of the Year and Closing Remarks, Dave Blake CEO/Founder, ClientSuccess, Redford Conference Center


If you have any questions about registration you can email us at cs100@clientsuccess.com

Brought to You By ClientSuccess


Our vision of the CS100 Summit is to create the industry’s best summit built exclusively for customer success executives in pristine locations around the world. We are also passionate about making software customer success executives trust to retain customers and grow their existing customer base.


Become a CS100 Summit 2018 Sponsor

Email us at cs100sponsorships@clientsuccess.com