Watch the 2022 Highlight Video
SEPTEMBER 27-29, 2022, Sundance Mountain Resort, SUNDANCE, UTAH
The 5th Annual CS100 Summit was held in beautiful Sundance, Utah, September 27-29, at the Sundance Mountain Resort. The CS100 Summit is the premier customer success conference that brings together top executives, leaders, and innovators in customer success.
The CS100 Summit provides customer success executives an exclusive learning environment with like-minded executives in a pristine location to create an atmosphere of inspiration, ideation, strategy, and real-world application around customer success.
CS100 Summit 2022 Speakers
CS100 Summit 2022 Agenda
| TUESDAY, SEPTEMBER 27, 2022 | |
|---|---|
| 9:00 AM - 8:00 PM | Summit Registration |
| 10:00 AM - 12:00 PM | Boot Camp #1 (presented by SuccessCoaching) - Outcome Based Selling - Aaron Thompson |
| 12:00 PM - 1:00 PM | Lunch (for morning boot camp attendees only) |
| 2:00 PM - 4:00 PM | Boot Camp #2 (presented by ESG) - Customer Success Maturity Model - Marley Wagner & Sheik Ayube |
| 4:00 PM - 4:30 PM | ClientSuccess Showcase (come see a demo of ClientSuccess) |
| 7:00 PM - 9: 00 PM | CS100 Summit Opening Reception |
| WEDNESDAY, SEPTEMBER 28, 2022 | |
|---|---|
| 7:45 AM - 8:45 AM | Summit Registration |
| 8:00 AM - 8:45 AM | Breakfast, Networking & Sponsor Lounges |
| 9:00 AM - 9:20 AM | Welcome - Elevating Your Impact - Dave Blake, Founder/CEO, ClientSuccess |
| 9:20 AM - 10:15 AM | Keynote Presentation - Redefine Impossible - James Lawrence, The Iron Cowboy |
| 10:15 AM - 10:45 AM | Presentation - From Monolithic Deployments to Quick Wins, How to Drive Customers to Value Immediately - Donna Weber, Springboard Solutions |
| 10:45 AM - 11:15 AM | Presentation - What Kind of Churn Do You Have? - Greg Daines, Churn RX |
| 11:15 AM - 11:30 AM | Networking Break |
| 11:30 AM - 12:15 PM | Live Reveal - Top 25 Influencers & Top 100 Strategists - Todd Eby, Andrew Marks, Aaron Thompson, Dave Blake |
| 12:15 PM - 1:30 PM | Lunch, Networking & Sponsor Lounges |
| 1:30 PM - 2:00 PM | Presentation - Community Foundations - Nisha Baxi, Gong |
| 2:00 PM - 2:30 PM | Presentation - Scaling Your CS Organization “Getting it out of your head and into outcomes” - Nicholas Tyson, SmartVault |
| 3:00 PM - 6:00 PM | Afternoon Mountain/Resort Activities & Networking |
| 6:45 PM - 8:00 PM | Dinner on the Mountain |
| 8:00 PM - 9:30 PM | CS100 Casino Night (sponsored by Thought Industries) |
| THURSDAY, SEPTEMBER 29, 2022 | |
|---|---|
| 7:30 AM - 8:45 AM | Breakfast, Networking & Sponsor Lounges |
| 9:00 AM - 9:30 AM | Welcome & Keynote - Kristi Faltorusso (Chief Customer Officer, ClientSuccess) |
| 9:30 AM - 10:00 AM | Presentation - Wait, your Marketing organization cares about something other than pipeline? - Chris Koehler, Box |
| 10:00 AM - 10:30 AM | Presentation - Building Customer Success Career Paths - Maranda Dziekonski, Swiftly |
| 10:30 AM - 11:00 AM | Presentation - Customer Love Languages: Insights from 2,600 customer discovery conversations - Bob London, Chief Listening Officers |
| 11:00 AM - 11:15 AM | Networking Break |
| 11:15 AM - 12:45 AM | Presentation - How To Feel Confident In Any Situation - Nils Vinje, B2B Leaders Academy |
| 11:45 AM - 12:15 PM | Presentation - Patrick Campbell, ProfitWell/Paddle |
| 12:15 PM - 1:15 PM | Lunch & Networking |
| 1:15 PM - 1:45 PM | Presentation - Sales and Success - Sterling Snow, Divvy |
| 1:45 PM - 2:15 PM | Presentation - Building Your Growth Engine with CS - Beth Yehaskel, Winning By Design |
| 2:15 PM - 2:45 PM | Presentation - Driving Impact in the Board Room - Jay Nathan, Kristy Muir, Eugene Lee, Kory Knell |
| 2:45 - 3:00 PM | Closing Remarks & Goodbyes - Dave Blake & Kristi Faltorusso, ClientSuccess |
