Watch the 2016 Highlight Video



The CS100 Summit 2016 was held in beautiful Park City, Utah, September 13-15 at the St Regis Deer Valley Hotel. The CS100 Summit brought together 100 of the premiere customer success executives, leaders, and innovators in customer success.

The CS100 Summit provides customer success executives an exclusive learning environment with like-minded executives in a pristine location to create an atmosphere of inspiration, ideation, strategy, and real-world application around customer success.



CS100 Summit 2016 Speakers



CS100 Summit 2016 Agenda


Tuesday, September 13, 2016

5pm - 7pm: Check In

7pm - 9pm: Opening Reception and Networking, The Outlook Patio, St Regis


Wednesday, September 14, 2016

6:30am - 7:30am: Morning Jog or Hike

8:00am - 8:45am: Breakfast and Networking

9:00am - 9:15am: Opening remarks, Dave Blake, Founder/CEO, ClientSuccess

9:15am - 10:00am: Customer Success from a CEOs Perspective—Startup to Unicorn, Ryan Smith, Founder/CEO, Qualtrics

10:00am - 10:30am: Customer Success in the C-Suite—Aligning the Board and Exec Team, Jason Holmes, COO, Marketo

10:30am - 11:00 am: Conference Break and Snacks (Networking)

11:00am - 11:30am: The Investor Perspective on Customer Success, Stacey Bishop, Partner, Scale Venture Partners

11:30am - 12:00pm: Startup to Hypergrowth Customer Success, Katie Rogers, VP, Customer Success, Salesloft

12:00pm - 12:30pm: Hypergrowth to IPO Customer Success, Mitch Macfarlane,  SVP Product & Experience, Instructure

12:30pm - 2:00pm: Lunch and Networking    

2:00pm - 2:30pm: Customer Success Segmentation Strategies, Ursula LLabres, VP, Customer Success,

2:30pm - 3:00pm: Customer Success Feedback Loop, Adrienne Weissman, CMO & CCO, G2 Growd

3:00pm - 3:30pm: Onboarding to Adoption: Managing & Measuring for Success, Eric Boduch, Founder, Pendo

3:30pm - 4:00pm: Conference Break and Snacks (Networking)

4:00pm - 4:30pm: Proactive Customer Success Strategies Emilia D' Anzica, VP, Customer Engagement, WalkMe

4:30pm - 5:00pm: The 3 R's of Customer Success, Tony Nadalin, Group VP, CustomerSuccess, Oracle

5:00pm - 5:45pm: The Red Shoe Experience and Customer Success, Lonnie Mayne, President, InMoment

5:45pm - 6:00pm: Closing Remarks, Burke Alder, VP of Marketing, ClientSuccess

7:00pm - 9:00pm: Dinner on Main Street


Thursday, September 15, 2016

6:30am - 7:30am: Morning Jog or Hike

8:00am - 8:45am: Breakfast and Networking

9:00am - 9:05am: Day 2 kick-off, Dave Blake, Founder/CEO, ClientSuccess

9:05am - 9:35am: Building a Revenue Engine with Customer Success, Whitney Hillyer, VP, Client Success Collective[i]

9:35am - 10:05am: Building Above the Line Relationships, Irit Eizips, Founder/CEO, CSM Practice

10:05am - 10:35am: How to Create Client Bonding to Drive Customer Success, Greg Daines, CEO, LumenIP

10:35am - 11:05am: Conference Break and Snacks (Networking)

11:05am - 11:50am: The Definitive Guide to Customer Success Metrics, Dave Blake, Founder/CEO, ClientSuccess

11:50am - 12:00pm: Closing remarks, Dave Blake, Founder/CEO, ClientSuccess



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