Watch the Highlight Video


(See the CS100 Summit 2016 Agenda and Events Below)



The CS100 Summit 2016 was held in beautiful Park City, Utah, September 13-15 at the St Regis Deer Valley Hotel. The CS100 Summit brought together 100 of the premiere customer success executives, leaders, and innovators in customer success.

The CS100 Summit provides customer success executives an exclusive learning environment with like-minded executives in a pristine location to create an atmosphere of inspiration, ideation, strategy, and real-world application around customer success.


CS100 Summit 2016 Speakers



2016 Sponsors

We thank the CS100 Summit 2016 sponsors


Gold Sponsors

Silver Sponsors


Game Changing

We packed the CS100 Summit 2016 with customer success keynotes, presentations, innovation pitches, panels, roundtable discussions, knowledge sharing, and peer networking. Plus a pristine fall location. Attendees came home with concrete ideas, best practices, and strategies to drive customer success. 


(Thanks to all the customer success executives and leaders that attended)


Powerful Discussions

The CS100 Summit 2016 no fluff agenda got to the core of what makes customer success really work. We were inspired by the best in customer success. 


CS100 2016 Schedule




Tuesday, September 13

5pm - 7pm: Check In

7pm - 9pm: Opening Reception and Networking, The Outlook Patio, St Regis


Wednesday, September 14

6:30am - 7:30am: Morning Jog or Hike

8:00am - 8:45am: Breakfast and Networking

9:00am - 9:15am: Opening remarks, Dave Blake, Founder/CEO, ClientSuccess

9:15am - 10:00am: Customer Success from a CEOs Perspective—Startup to Unicorn, Ryan Smith, Founder/CEO, Qualtrics

10:00am - 10:30am: Customer Success in the C-Suite—Aligning the Board and Exec Team, Jason Holmes, COO, Marketo

10:30am - 11:00 am: Conference Break and Snacks (Networking)

11:00am - 11:30am: The Investor Perspective on Customer Success, Stacey Bishop, Partner, Scale Venture Partners

11:30am - 12:00pm: Startup to Hypergrowth Customer Success, Katie Rogers, VP, Customer Success, Salesloft

12:00pm - 12:30pm: Hypergrowth to IPO Customer Success, Mitch Macfarlane,  SVP Product & Experience, Instructure

12:30pm - 2:00pm: Lunch and Networking    

2:00pm - 2:30pm: Customer Success Segmentation Strategies, Ursula LLabres, VP, Customer Success,

2:30pm - 3:00pm: Customer Success Feedback Loop, Adrienne Weissman, CMO & CCO, G2 Growd

3:00pm - 3:30pm: Onboarding to Adoption: Managing & Measuring for Success, Eric Boduch, Founder, Pendo

3:30pm - 4:00pm: Conference Break and Snacks (Networking)

4:00pm - 4:30pm: Proactive Customer Success Strategies Emilia D' Anzica, VP, Customer Engagement, WalkMe

4:30pm - 5:00pm: The 3 R's of Customer Success, Tony Nadalin, Group VP, CustomerSuccess, Oracle

5:00pm - 5:45pm: The Red Shoe Experience and Customer Success, Lonnie Mayne, President, InMoment

5:45pm - 6:00pm: Closing Remarks, Burke Alder, VP of Marketing, ClientSuccess

7:00pm - 9:00pm: Dinner on Main Street


Thursday, September 15

6:30am - 7:30am: Morning Jog or Hike

8:00am - 8:45am: Breakfast and Networking

9:00am - 9:05am: Day 2 kick-off, Dave Blake, Founder/CEO, ClientSuccess

9:05am - 9:35am: Building a Revenue Engine with Customer Success, Whitney Hillyer, VP, Client Success Collective[i]

9:35am - 10:05am: Building Above the Line Relationships, Irit Eizips, Founder/CEO, CSM Practice

10:05am - 10:35am: How to Create Client Bonding to Drive Customer Success, Greg Daines, CEO, LumenIP

10:35am - 11:05am: Conference Break and Snacks (Networking)

11:05am - 11:50am: The Definitive Guide to Customer Success Metrics, Dave Blake, Founder/CEO, ClientSuccess

11:50am - 12:00pm: Closing remarks, Dave Blake, Founder/CEO, ClientSuccess

Brought to You By ClientSuccess


Our vision of the CS100 Summit is to create the industry’s first summit built exclusively for customer success executives in pristine locations around the world. We are also passionate about making software customer success executives trust to retain customers and grow their existing customer base.