CS100 is the Premier Conference for
Customer Success Executives & Leaders
September 9-11, 2019
Robert Redford's Sundance Mountain Resort
SEPTEMBER 9-11, 2019, Sundance Mountain Resort, SUNDANCE, UTAH
The 4th Annual CS100 Summit will be held in beautiful Sundance, Utah, September 9-11, at the Sundance Mountain Resort. The CS100 Summit is the premier customer success conference that brings together top executives, leaders, and innovators in customer success.
The CS100 Summit provides customer success executives an exclusive learning environment with like-minded executives in a pristine location to create an atmosphere of inspiration, ideation, strategy, and real-world application around customer success.
2019 HIGHLIGHT VIDEO
Inspiring and Impactful
We bring together top executives, leaders, and innovators in customer success for two days of inspiring and impactful content. The content is broken into keynotes, innovation pitches, panels, roundtable discussions, knowledge sharing, and peer networking. Plus a pristine fall location at Sundance Mountain Resort. You'll come home with concrete ideas, best practices, and strategies to drive customer success. The CS100 Summit will be a game changer for you and your organization.
This Year’s Speakers
Agenda
| MONDAY, SEPTEMBER 9, 2019 | |||
|---|---|---|---|
| 9:00 AM - 8:00 PM | Summit Registration | ||
| 10:00 AM - 12:00 PM | Boot Camp #1 | Kristen Hayer - The Succcess League | Optimizing Your Customer Success Team Structure |
| 12:00 PM - 1:00 PM | Lunch (for morning boot camp attendees only) | ||
| 2:00 PM - 4:00 PM | Boot Camp #2 | Todd Eby - SuccessHACKER | How to Implement a Success Planning Process That Works |
| 4:00 PM - 4:30 PM | ClientSuccess Showcase (come see a demo of ClientSuccess and win a Go Pro) | ||
| 7:00 PM - 9: 00 PM | CS100 Summit Opening Reception | ||
| TUESDAY, SEPTEMBER 10, 2019 | |||
|---|---|---|---|
| 7:30 AM - 8:45 AM | Summit Registration | ||
| 8:00 AM - 8:45 AM | Breakfast | ||
| 9:00 AM - 9:15 AM | Welcome & Keynote | Dave Blake - ClientSuccess | Lead Out |
| 9:15 AM - 10:00 AM | Keynote Fireside Chat | Ryan Smith - Qualtrics | The Journey from Basement to $8 Billion Dollar Acquisition |
| 10:00 AM - 10:30 AM | Presentation | Melinda Gonzalez - WeWork | First 90 Days as a CS Leader. What is myth? What is reality? |
| 10:30 AM - 10:45 AM | Networking Break | ||
| 10:45 AM - 11:15 AM | Presentation | Gillian Heltai - Talkdesk | Customer Advocacy as a Competitive Differentiator |
| 11:15 AM - 11:45 AM | Presentation | Greg Daines - Client Velocity | The 3 Toxic Excuses of Customer Success |
| 11:45 AM - 12:15 PM | Presentation/Fireside Chat | Linda Crawford - Helpshift | Conducting Your Customer Success Symphony: A CEO's Perspective |
| 12:15 PM - 1:30 PM | Lunch & Networking | ||
| 1:30 PM - 2: 45 PM | Leadership Brain Share Session | ||
| 3:00 PM - 5:30 PM | Afternoon Mountain/Resort Activities & Networking | ||
| 6:45 PM - 8:00 PM | Dinner on the Mountain | ||
| 8:00 PM - 9:30 PM | ClientSuccess Concert - featuring Chad Truman | ||
| WEDNESDAY, SEPTEMBER 11, 2019 | |||
|---|---|---|---|
| 7:30 AM - 8:45 AM | Breakfast | ||
| 9:00 AM - 9:10 AM | Welcome to Day 2 | Dave Blake - ClientSuccess | |
| 9:10 AM - 10:00 AM | Keynote | Kerry Bodine - Bodine Enterprises | The Path To Profitable Customer Experiences |
| 10:00 AM - 10:30 AM | Presentation | Jon Herstein - Box | Blow Your Customers' Minds with a Customer-Centric Culture |
| 10:30 AM - 11:00 AM | Presentation | Ursula Llabres - Workplace by Facebook | Connecting Customer Experience to Value |
| 11:00 AM - 11:15 AM | Networking Break | ||
| 11:15 AM - 11:45 AM | Presentation | Jonathan Kim - Appcues | Marrying Product & Customer Success |
| 11:45 AM - 12:15 AM | Presentation | Julie Persofsky - Winning by Design | Driving Productivity in Customer Facing & Performance Driven Roles |
| 12:15 PM - 1:15 PM | Lunch & Networking | ||
| 1:15 PM - 1:45 PM | Presentation | Jennifer MacIntosh - Coveo | Bridging CX and CS, Putting the ‘unity’ in Community |
| 1:45 PM - 2:15 PM | Presentation | Donna Weber - Springboard Solutions | Why Continuous Customer Onboarding is Critical for Your Business |
| 2:15 PM - 2:45 PM | Presentation | Jim Kalbach - Mural | Jobs to be Done Strategy in Customer Success |
| 2:45 PM - 3:00 PM | Closing Remarks | Dave Blake - ClientSuccess | |
2019 Sponsorships
CS100 Summit empowers your brand, company, and team to have authentic and unique experiences with the industry's best customer success decision-makers. You won’t be stuck in a boring boring sponsor hall—build lasting brand and customer relationships.
““CS100 was an absolute joy to attend! It was truly one of the - if not THE best conferences I’ve been too. It really helped me relate and learn at the same time. The timing was well planned with breaks added in at the right moments and the workshop style was very well done. Excited to come back next year!””
Inspired in the Mountains
Each year, the CS100 Summit holds the world's best customer success executive summit in an exclusive and pristine location. This year we are excited to partner again with Sundance Mountain Resort. Sundance is nestled at the base of the majestic Mount Timpanogos. It's views will inspire you as you learn and rub shoulders with the world's best customer success leaders. The fall colors and crisp air make Sundance the perfect location for 2018.
““If not the best conference I have been to, it was the most help. Perfect duration and schedule. The size was perfect. I have nothing but positive feedback. I flew my girlfriend out with me and we went hiking. I’ll be one of the first to buy tickets next year.””