CS100 Summit is THE Premier Conference for
Customer Success Executives & Leaders
SEPTEMBER 22-24, 2025
SEPTEMBER 22-24, 2025
Sundance Mountain Resort, SUNDANCE, UTAH
Mark your calendars for September 22-24, 2025, as the 8th Annual CS100 Summit returns to the spectacular Sundance Mountain Resort. This exclusive gathering isn't just another conference – it's the premier event where customer success executives and leaders converge to shape the future of our industry.
Set against the breathtaking backdrop of Sundance, CS100 creates an intimate environment where the brightest minds in customer success engage in meaningful dialogue, share battle-tested strategies, and forge lasting connections. We've thoughtfully designed every aspect of the summit to blend high-level strategic discussions with practical applications, creating an experience that's both transformative and actionable. Join us for three days of inspiration, innovation, and collaborative learning in one of the world’s most stunning settings.
CHECK OUT THE PREVIOUS CS100 SUMMIT EXPERIENCE
Inspiring & Impactful
Join us for an exclusive, three-day experience where the best in customer success come together for powerful insights, meaningful connections, and actionable strategies.
The CS100 Summit is a premier forum featuring thought-provoking keynotes, expert-led presentations, dynamic panel discussions, interactive roundtables, and peer-to-peer learning—all designed to elevate your customer success strategy.
Set against the breathtaking backdrop of Sundance Mountain Resort, you’ll immerse yourself in fresh ideas and innovative approaches that will equip you with practical takeaways to implement immediately. More than just a conference, the CS100 Summit is a game-changer—leaving you inspired, empowered, and ready to drive success.
2025 CS100 Summit Schedule at a Glance
| MONDAY, SEPTEMBER 22, 2025 | |
|---|---|
| 9:00 AM - 8:00 PM | Summit Registration |
| 11:00 AM - 1:00 PM | Morning Boot Camp: (To Be Announced) |
| 1:00 PM - 2:00 PM | Networking & Sponsor Break Lunch (for morning boot camp attendees only) |
| 2:00 PM - 4:00 PM | Afternoon Boot Camp: (To Be Announced) |
| 4:00 PM - 5:00 PM | Sponsor Showcase |
| 7:00 PM - 9:00 PM | 2025 CS100 Summit Opening Reception |
| TUESDAY, SEPTEMBER 23, 2025 | |
|---|---|
| 7:45 AM - 8:45 AM | Summit Registration |
| 7:45 AM - 8:45 AM | Breakfast, Networking & Sponsor Lounges |
| 9:00 AM - 9:20 AM | Welcome & Opening Remarks: Dave Blake (Founder/CEO, ClientSuccess) |
| 9:20 AM - 10:00 AM | Keynote (To Be Announced) |
| 10:00 AM - 10:30 AM | Presentation: Dan O'Connell (CEO, Front) - What Great CS Leaders Do Differently: A CEO’s Perspective |
| 10:30 AM - 11:00 AM | Presentation: Sasha Anderson (Global Head of CX, Canva) - The Modern CX Funnel: Bringing Rigor to Post-Sales |
| 11:00 AM - 11:30 AM | Networking Break |
| 11:30 AM - 12:00 PM | Presentation: Colin Murphy (CCO, Zendesk) - Making an Impression...Quickly: Keys to a Successful 120 First Days as a CCO @ Scale |
| 12:00 PM - 12:30 PM | Presentation: Katie Bonilla (SVP of Customer Experience, Docebo) - Improve Retention – Key Learnings from an Effective Task Force |
| 12:30 PM - 1:30 PM | Lunch, Networking & Sponsor Lounges |
| 1:30 PM - 2:00 PM | Presentation: Natalie Wolf (CCO, People.ai) - From Signals to Strategy: A CCO’s Blueprint for AI-Ready Customer Success |
| 2:00 PM - 2:45 PM | Workshop: Josh Crossman (CEO, Magnify) | 3:00 PM - 6:00 PM | Afternoon Mountain/Resort Activities & Networking |
| 6:45 PM - 8:00 PM | Dinner on the Mountain |
| 8:00 PM - 11:00 PM | CS100 Casino Night |
| WEDNESDAY, SEPTEMBER 24, 2025 | |
|---|---|
| 7:45 AM - 8:45 AM | Breakfast, Networking & Sponsors |
| 9:00 AM - 9:10 AM | Welcome: Kristi Faltorusso (CCO, ClientSuccess) |
| 9:10 AM - 10:00 AM | Keynote: Jimmer Fredette (Olympian, Former NBA Player, Managing Director of USA Basketball & Partner at Tandem Ventures) |
| 10:00 AM - 10:30 AM | Presentation: Jill Sawatzky (EVP/CCO, Thought Industries) – Your Best Customers Are Trying to Tell You Something - Are You Listening? |
| 10:30 AM - 11:00 AM | Presentation: Jay Nathan (CEO, Balboa Solutions) – Knowing the Numbers: Crash Course in SaaS Financial Literacy |
| 11:00 AM - 11:15 AM | Networking Break |
| 11:15 AM - 11:45 AM | Presentation: Kristi Faltorusso (CCO, ClientSuccess) & Maranda Dziekonski (CCO, Fexa) – The Fit Test: How to Spot the Right Company (and Avoid the Wrong One) |
| 11:45 AM - 12:15 PM | Presentation: David Karp (CCO, DISQO) – Be the Unicorn Leader CS Needs |
| 12:15 PM - 1:15 PM | Lunch, Networking & Sponsor Lounges |
| 1:15 PM - 1:45 PM | Presentation: Chris Hood (CEO/Author, CH Digital) – Your Customers Don’t Care About AI. Why Should You? |
| 1:45 PM - 2:15 PM | Presentation: Rob Zambito (Founder & CEO, Success Scaled Consulting) – The VALUE Model: A Playbook for Customer Expansion |
| 2:15 PM - 2:45 PM | Presentation: Lane Holt (Dir Strategic Growth Initiatives, Constant Contact) – CS in Legacy Organizations: Mindset, Metrics & Momentum | 2:45 - 3:00 PM | Closing Remarks & Goodbyes - Dave Blake & Kristi Faltorusso, ClientSuccess |
““The CS100 Summit was an absolute joy to attend! It was truly one of the - if not THE best conferences I’ve been to. It really helped me relate and learn at the same time. The timing was well planned with breaks added in at the right moments and the workshop style was very well done. Excited to come back next year!””
Inspired in the Mountains
Each year, the CS100 Summit brings together the world’s top customer success executives for an exclusive, high-impact experience in a breathtaking setting. This year, we’re thrilled to once again partner with Sundance Mountain Resort, nestled at the base of the majestic Mount Timpanogos. With stunning mountain views, crisp autumn air, and vibrant fall colors, Sundance provides the perfect backdrop for deep learning, meaningful conversations, and invaluable connections with the best in customer success. Get ready to be inspired, energized, and equipped with game-changing strategies for 2025.
““If not the best conference I have been to, it was the most help. Perfect duration and schedule. The size was perfect. I have nothing but positive feedback. I flew my girlfriend out with me and we went hiking. I’ll be one of the first to buy tickets next year.””
2025 Sponsorships
Looking for a high-impact, high-ROI event to showcase your company? The CS100 Summit is the premier sponsorship opportunity for brands that want to connect with top customer success executives and decision-makers in a meaningful way.
Unlike traditional conferences held in crowded convention centers and hotel ballrooms, the CS100 Summit offers an exclusive, high-touch experience. Forget fleeting booth interactions—here, you’ll engage in genuine, in-depth conversations with industry leaders in an intimate, relaxed setting. Whether sharing a meal, connecting during conference breaks, or taking part in a scenic mountain activity, you’ll build real relationships that drive real business impact.
This isn’t just another event—it’s an unparalleled opportunity to elevate your brand and forge valuable connections.