CS100 Summit is THE Premier Conference for
Customer Success Executives & Leaders
SEPTEMBER 16-18, 2024
SEPTEMBER 16-18, 2024
Sundance Mountain Resort, SUNDANCE, UTAH
Mark your calendars for September 16-18, 2024, as the much-awaited 7th Annual CS100 Summit returns to the spectacular Sundance Mountain Resort. The Summit isn't just another conference – it's the main event for customer success executives and leaders, where the brightest minds and leading innovators come together.
Imagine an event where customer success leaders can engage in stimulating conversations, share insights, and learn from each other's experiences, all in a breathtakingly beautiful setting. The CS100 Summit promises just that, mixing high-level strategy discussions with real-world applications to provide an immersive learning environment. So, prepare for a memorable experience full of inspiration, innovation, strategic thinking, and fun!
CHECK OUT THE PREVIOUS CS100 SUMMIT EXPERIENCE
Inspiring & Impactful
Join us for a transformative three-day experience as we unite the best of the best in customer success for insightful and impactful content, learnings, and networking. The Summit provides a forum of thought-provoking keynotes, presentations, panel discussions, roundtables, and peer-to-peer knowledge sharing.
Nestled at the base of majestic mountains and amidst beauty of Sundance Mountain Resort, you'll soak up rich ideas and new strategies that emerge from these discussions, equipping you with a wealth of practical advice and best practices to implement immediately into your customer success strategy. The CS100 Summit promises to be a true game-changer, leaving you inspired.
2024 CS100 Summit Speakers
2024 CS100 Summit Agenda
| MONDAY, SEPTEMBER 16, 2024 | |
|---|---|
| 9:00 AM - 8:00 PM | Summit Registration |
| 11:00 AM - 1:00 PM | Morning Boot Camp: "Drive Expansion from Your Existing Customers with the REACH Framework™", sponsored & presented by Rod Cherkas. |
| 1:00 PM - 2:00 PM | Networking & Sponsor Break Lunch (for morning boot camp attendees only) |
| 2:00 PM - 4:00 PM | Afternoon Boot Camp: “AI Agent Design Workshop with DevRev”, sponsored & presented by DevRev.ai |
| 4:00 PM - 4:30 PM | ClientSuccess Showcase (come see a demo of ClientSuccess) |
| 4:30 PM - 5:00 PM | Sponsor Showcase (come meet all our sponsors & learn about their solutions/services) |
| 7:00 PM - 9:00 PM | 2024 CS100 Summit Opening Reception, Sponsored by ClientSuccess |
| TUESDAY, SEPTEMBER 17, 2024 | |
|---|---|
| 7:45 AM - 8:45 AM | Summit Registration |
| 7:45 AM - 8:45 AM | Breakfast, Networking & Sponsor Lounges |
| 9:00 AM - 9:20 AM | Welcome - Dave Blake, Founder/CEO, ClientSuccess |
| 9:20 AM - 10:00 AM | Presentations - Dave Jackson, Rethinking Customer Success: What it takes to build a true company-wide approach |
| 10:00 AM - 10:30 AM | Presentations - Michael Boyd, Monetizing post-sales: Working hard for the money |
| 10:30 AM - 11:00 AM | Presentations - Christine Trost & Phoebe McKinney, Leading Through Disruption: Proving Value and Growing CS |
| 11:00 AM - 11:30 AM | Networking & Sponsor Break |
| 11:30 AM - 12:00 PM | Presentations - Arit Nsemo, Unlocking AI's Potential: Creative Approaches to Capacity Modeling and Planning for Customer Success Teams |
| 12:00 PM - 12:30 PM | Presentations - Brittany Soinski, Video-Driven Onboarding: From Consumer Trends to Enterprise Success |
| 12:30 PM - 1:30 PM | Lunch, Networking & Sponsors Lounges |
| 1:30 PM - 2:00 PM | Presentations - Roger Mendez, Blueprint for Growth: Deploying Customer Operations Programs to Power Scale |
| 2:00 PM - 3:00 PM | Workshop - Josh Crossman - Customer Growth Automation: Driving Scale in Post-Sales brought to you by Magnify |
| 3:00 PM - 6:00 PM | Afternoon Mountain/Resort Activities & Networking |
| 6:45 PM - 8:00 PM | Dinner on the Mountain |
| 8:00 PM - 11:00 PM | CS100 Casino Night - Brought to you by SuccessCoaching |
| WEDNESDAY, SEPTEMBER 18, 2024 | |
|---|---|
| 7:45 AM - 8:45 AM | Breakfast, Networking & Sponsors |
| 9:00 AM - 9:10 AM | Welcome - Kristi Faltorusso |
| 9:10 AM - 10:00 AM | Keynote - Noelle Pikus Pace, 2x Olympian: Achieve Your Goals - Inspire Higher |
| 10:00 AM - 10:30 AM | Presentations - Brett Queener, Fireside Chat: An Investor's Take on the Value of Customer Success |
| 10:30 AM - 11:00 AM | Presentations - Amanda Berger, Navigating Your New Role - Effective Strategies for the First 90 Days as a Customer Success Leader |
| 11:00 AM - 11:15 AM | Networking & Sponsor Break |
| 11:15 AM - 11:45 AM | Presentations - Kristi Faltorusso, AI-Powered Customer Success: Mastering the 5 Ps for Transformative Outcomes |
| 11:45 AM - 12:15 PM | Presentations - Nicole Alrubaiy, Max Retention: A Tactical Guide to Aligning Your Company Around Revenue and Customer Retention |
| 12:15 PM - 1:15 PM | Lunch, Networking & Sponsors |
| 1:15 PM - 1:45 PM | Presentations - Amy Oilman, From Recruitment to Results: Creating High-Impact Customer Success Teams |
| 1:45 PM - 2:15 PM | Presentations - Jenelle Friday, Empathetic Leadership in Remote Teams: Best Practices for Fostering Collaboration and a Culture of Safety |
| 2:15 PM - 2:45 PM | Presentations - Dave Boyce |
| 2:45 - 3:00 PM | Closing Remarks & Goodbyes - Dave Blake & Kristi Faltorusso, ClientSuccess |
““The CS100 Summit was an absolute joy to attend! It was truly one of the - if not THE best conferences I’ve been to. It really helped me relate and learn at the same time. The timing was well planned with breaks added in at the right moments and the workshop style was very well done. Excited to come back next year!””
Inspired in the Mountains
Each year, the CS100 Summit features the world's best customer success executive summit in an exclusive and pristine location. This year we are excited to partner again with Sundance Mountain Resort. Sundance is nestled at the base of the majestic Mount Timpanogos. Its views will inspire you as you learn and rub shoulders with the world's best customer success leaders. The fall colors and crisp air make Sundance the perfect location for 2024.
““If not the best conference I have been to, it was the most help. Perfect duration and schedule. The size was perfect. I have nothing but positive feedback. I flew my girlfriend out with me and we went hiking. I’ll be one of the first to buy tickets next year.””
2024 Sponsorships
Looking for a high-impact, high-ROI event experience to showcase your company? The CS100 Summit is THE event you want to sponsor.
Escaping the confines of large and impersonal conference centers and hotel ballrooms, the CS100 Summit offers a refreshing alternative. Far removed from flyby conversations at a booth, the Summit provides an intimate setting for in-depth, meaningful engagement with customer success leaders and decision-makers. Whether enjoying a meal together, connecting during conference breaks, or participating in a mountain activity, the CS100 Summit provides a truly unique experience for connection and collaboration.