Watch the 2018 Highlight Video


SEPTEMBER 9-11, 2019, Sundance Mountain Resort, SUNDANCE, UTAH

The 3rd Annual CS100 Summit was held in beautiful Sundance, Utah, September 10-12, at the Sundance Mountain Resort. The CS100 Summit is the premier customer success conference that brings together top executives, leaders, and innovators in customer success.

The CS100 Summit provides customer success executives an exclusive learning environment with like-minded executives in a pristine location to create an atmosphere of inspiration, ideation, strategy, and real-world application around customer success.



CS100 Summit 2018 Speakers



CS100 Summit 2018 Agenda


MONDAY, September 10, 2018

New in 2018 - Two (2 hour) bootcamps—included with CS100 Summit Conference Ticket

9:00am - 10:00am: CS100 Summit Check In, Sundance Rehearsal Hall, East Side

10:00am - 12:00pm: Customer Success Boot Camp #1 - Organizational Success: Talent Matters More Than You Think presented by Andrew Marks, Founder, President, & COOSuccessHacker and Todd Eby, Founder & CEO, SuccessHacker, Sundance Rehearsal Hall, West Side

Noon - 1pm: Lunch, Sundance Rehearsal Hall, West Side

2:00pm - 4:00pm: Customer Success Boot Camp #2 - The Numbers: Mastering the Language of Customer Success Leadership presented by Kristen Hayer, Founder & CEO, The Success LeagueSundance Rehearsal Hall, West Side

6:00pm - 7:00pm: CS100 Summit Check In Sundance Rehearsal Hall, East Side

7:00pm - 9:00pm: Welcome Reception and Networking Event, Sundance Rehearsal Hall

TUESDAY, September 11, 2018

6:30am - 7:15am: Early Morning Mountain Adventure, Mountain Biking, Jogging or Hike (Optional), Meet at Ray's Lift

8:00am - 8:45am: Breakfast and Networking, Sundance Rehearsal Hall

9:00am - 9:15am: Welcome Remarks & Keynote - Customer Success is the Strategy, Dave Blake, Founder & CEO, ClientSuccess, Redford Conference Center

9:15am - 10:00am: Keynote - Red Shoes Living - Award Winning Framework for Customer and Life Success, Lonnie Mayne, Founder & CEO, Red Shoes Living, Redford Conference Center

10:00am - 10:30 am: Keynote - Unifying the Customer Ecosystem, Nicolle Paradise, Sr Director of Customer Experience, ADP, Redford Conference Center

10:30am - 10:45am: Conference Break and Snacks (Networking), Sponsor Hall in the Redford Conference Center

10:45am - 11:05am: Linking Employee Engagement and Customer Satisfaction, Mary Poppen, Chief Customer Officer, Glint, Redford Conference Center

11:05am - 11:25am: The One Question that Will Transform Your Customer Success Strategy, Greg Daines, Founder & CEO, Client Velocity, Redford Conference Center

11:25am - 11:45am: Customer Centricity Electricity - 5 Ways To Rally your Company Around Your Customers, Julie Hogan, VP of Customer Success, Drift, Redford Conference Center

11:45am - 12:15pm: 1st Inaugural Open Mic Session - Raising the Bar in Customer Success Leadership, Dave Blake, Founder & CEO, ClientSuccess, Redford Conference Center

12:30pm - 1:20pm: Lunch and NetworkingSundance Rehearsal Hall

1:30pm - 2:00pm: Scaling Customer Success Your Way, David Sakamoto, Head of Customer Success, Cisco, Redford Conference Center

Customer Success Innovation Sessions - CS Leadership Challenge and Solution Presentations

2:00pm - 2:15pm: Customer Education is the New Customer Success, Bill Cushard, Director of Product Adoption Marketing Learndot by ServiceRocket, Redford Conference Center

2:15pm - 2:30pm: 5 Ways Product Data Can Help Solve Your Customer Visibility Problem, Eric Boduch, Founder & Chief Evangelist, Pendo and Mark Freeman, Director of Customer Success, PendoRedford Conference Center

2:30pm - 2:45pm: The SuccessPLAN Canvas, Aaron Thompson, General Partner, Customer Success PracticesSuccessHacker and Josh Lowy, Founder & CEO, Hugo, Redford Conference Center

2:45pm - 3:00pm: Beyond Proactive: Anticipating Customer Needs, Kristen Hayer, Founder & CEO, The Success League, Redford Conference Center

3:15pm - 5:30pm: Sundance Mountain Activities*, Various Resort Locations

*Activities include Zipline, Mountain Biking, Hiking to Stewart Falls, Spa, Art classes (painting, drawing).

6:15pm - 7:00pm: Scenic Ride (Famous Sundance Tractor) to Dinner, Base of Ray's Lift

7:00pm to 7:50pm: Dinner* at Sundance Grove and Networking, The Grove at Sundance

*Bring warm winter coat and blanket

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