Presentations from the
2024 CS100 Summit
SEPTEMBER 16-18, 2024, Sundance Mountain Resort, UTAH
Tuesday, September 17, 2024
CS 5.0 ERA
Dave Blake, Founder & CEO, ClientSuccess
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Rethinking Customer Success: What it takes to build a true company wide approach
Dave Jackson, Founder & CEO, TheCustomer.co
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Monetizing Post-Sales: Working Hard for the Money
Michael Boyd, ModernEdge Advisors
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Leading Through Disruption: Proving Value and Growing CS
Christine Trost & Phoebe McKinney, FranklinCovey
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Unlocking AI's Potential: Creative Approaches to Capacity Modeling and Planning for Customer Success Teams
Arit Nsemo, Sr. Director of CS, SearchSpring
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Video-Driven Onboarding: From Consumer Trends to Enterprise Success
Brittany Soinski, Onboarding Leader, Loom
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Blueprint for Growth: Deploying Customer Operations Programs to Power Scale
Roger Mendez, Global Success Programs Lead, Cisco
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Customer Growth Automation: Driving Scale in Post-Sales
Josh Crossman, CEO, Magnify
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From Recruitment to Results: Creating High-Impact Customer Success Teams
Amy Oilman, SVP Customer Success, Conversica
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Empathetic Leadership in Remote Teams: Best Practices for Fostering Collaboration and a Culture of Safety
Jenelle Friday, Principle EQ Consultant, LionHeartCS
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Wednesday, September 18, 2024
Achieve Your Goals - Inspire Higher (Video to be release soon)
Noelle Pikus Pace, 2x Olympian & Olympic Silver Medalist
Navigating Your New Role - Effective Strategies for the First 90 Days as a Customer Success Leader
Amanda Berger, Chief Customer Officer, Employ
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AI-Powered Customer Success: Mastering the 5 Ps for Transformative Outcomes
Kristi Faltorusso, Chief Customer Officer, ClinetSuccess
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Max Retention: A Tactical Guide to Aligning Your Company Around Revenue and Customer Retention
Nicole Alrubaiy, SVP of Customer Success, JellyFish
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Brought to by ClientSuccess
Our mission for the CS100 Summit is to deliver the industry’s best and most inspirational conference - designed exclusively for customer success executives and leaders. The CS100 Summit is an extension of our main passion - to build the world’s best customer success software to help customer success teams proactively manage customer relationships, measure customer health, and maximize recurring revenue.