2024 CS100 Summit FAQ

What is the CS100 Summit?

The CS100 Summit is the premier conference for customer success leaders. The Summit isn't just another conference – it's the main event for customer success executives and leaders, where the brightest minds and leading innovators come together.

Who should attend the event?

Customer success executives and leaders who are looking to engage in stimulating one-on-one conversations, share insights, and learn from each other's experiences, all in a breathtakingly beautiful setting.

The CS100 Summit promises just that, mixing high-level strategy discussions with real-world applications to provide an immersive learning experience that will leave you inspired and uplifted.

When and where is the event?

Located at beautiful Sundance Mountain Resort, Utah on September 16-18, 2024. Established by Robert Redford, it is one of the most beautiful places on earth. The original birthplace of the Sundance Film Festival.

Address is: 8841 Alpine Loop Scenic Byway, Sundance, UT 84604

When should I plan to arrive?

If possible, plan on arriving at Sundance on the evening of Sunday, September 15th. This will give you plenty of time to check-in, relax, and enjoy Sundance the night before. However, if that’s not possible, we’d suggest arriving as early as possible on Monday morning (September 16th) to attend the pre-Summit bootcamps and welcome reception that day. We get started with registration at 9:00am on Monday morning. See the agenda for more details to help plan your travel.

When should I plan to leave?

After a stay at Sundance, no one really wants to leave. But closing remarks end at 3:00 pm on Wednesday, September 18, 2024.

Which is the closest airport?

Salt Lake City International Airport

How far is the Salt Lake City International Airport from Sundance?

It is about 50 miles away and about an hour's drive. You’ll experience one of the most beautiful drives along the majestic Wasatch mountains and up Provo Canyon to Sundance! During your drive, you’ll see the famous Provo River and the beautiful Bridle Veil Falls. Plus, the fall leaves in September will leave you completely breathless.

Where should I book my hotel? And is there a discounted rate?

We highly recommend you stay at Sundance Mountain Resort to immerse yourself in the full CS100 Summit experience. Rooms fill up fast, so book your lodging TODAY.

There are room discounts with the standard room starting at $209 per night up to a mountain loft that starts at $309 per night.

How do I book transportation from Salt Lake International Airport and Back?

We’d recommend you just use Uber or Lyft, or consider renting a car.

Are meals included in the cost of the ticket?

All meals on Tuesday and Wednesday are included in the price of your Summit registration. We also do our best to offer suitable meal options for special dietary needs.

Are the CS100 Summit activities included in the cost of the ticket?

Yes, they are! Everyone loves the Zipline experience, the lift ride and hike to Stewart Falls, or even the Spa!

What is the dress code for the event?

Business casual/mountain casual. We want you to be comfortable and enjoy your time at the resort with friends. Note that the walk back to the resort lodging and rooms can be a bit of a hike, so be sure to wear comfortable shoes! Also, bring a light jacket, as the mornings and evenings will be crisp and cool in the fall.

Is there a Mother’s Room available for attendees?
Yes, in the basement of the Redford Center, there is a private Mother’s Room for your use.

How is the weather this time of year?

With highs of 67 degrees and lows of 46 degrees, you’ll want to bring a mixture of layers with cool temperatures in the morning and warmer temperatures by mid-afternoon. There is also a possibility of rain.